🔁 Returns – Enjoy Risk-Free Shopping

We want you to shop with complete confidence at Joy Love Dolls™. That’s why we offer a 60-day money-back guarantee / 60 day return guarantee on all unused items. If you’re not satisfied with your purchase, you may return it within 60 days of delivery for a refund, provided the product is unused, in its original condition, and in the original packaging.

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🚚 Route Shipping Protection:

For extra peace of mind, we offer Route Shipping Protection at checkout. This optional service protects your order against loss, theft, or damage in transit.

  • 📦 Covers Lost Packages – if your order goes missing in transit
  • 🔒 Covers Theft – if your package is stolen after delivery
  • 🛠️ Covers Damage – if your product arrives damaged

If anything happens, Route makes it fast and easy to get a replacement or refund, without waiting on courier claims.

We highly recommend keeping Route Shipping Protection added to your order for stress-free delivery.

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✅ Return Terms:

  • Product (sex dolls & sex toys) must be unused and in original condition
  • Customized products (e.g. sex dolls) are non-returnable
  • Returns are only accepted after delivery, not during production

❌ Order Cancellations

Toys & Accessories

  • Most toy orders ship the same day
  • Once confirmed, cancellations are not possible


Sex Dolls (Customized Orders)

  1. Order number
  2. Full name
  3. Email address
  • A 20% cancellation fee may applies (you receive an 80% refund)
  • After 24 hours, cancellations are due to production

✏️ Modifications After Ordering

  • You can request changes within the first 12 hours after ordering
  • A $79.00 modification fee may apply
  • Email: support@dollexa.com
  • After 12 hours, modifications are not possible as manufacturing begins

📦 Missing Items in Your Shipment

Many products ship in separate packages for safety and size reasons. For example:

  • A sex doll and accessories may ship separately
  • Items may arrive at different times if coming from different warehouses.

If picking up from a postal office, please bring both tracking numbers.

Questions? Contact customer service at support@dollexa.com

🛠️ Damaged Products or Order Issues

At Joy Love Dolls, we perform rigorous quality checks and photo documentation before every shipment.

If your order arrives with damage or discrepancies:

  1. Do not use the product – used items cannot be reviewed or returned
  2. Report within 24 hours of receiving the item
  3. Email support@dollexa.com with:
  • Your order number
  • Clear photos of the issue

Our team will investigate and, if approved, send replacement parts or resolve the issue promptly.