Shipping & Delivery
🔒 Discreet, Tracked, and Reliable
- Trusted Couriers: We ship using DHL, FedEx, and UPS to ensure secure, on-time delivery.
- Real-Time Tracking: Track your order from production to delivery directly from your order status page.
- Email & SMS Notifications: Opt in during checkout to receive live shipping updates straight to your inbox or phone.
- Discreet Packaging: Plain, unbranded box — your privacy is always protected.
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🚚 Route Shipping Protection:
For extra peace of mind, we offer Route Shipping Protection at checkout. This optional service protects your order against loss, theft, or damage in transit.
- 📦 Covers Lost Packages – if your order goes missing in transit
- 🔒 Covers Theft – if your package is stolen after delivery
- 🛠️ Covers Damage – if your product arrives damaged
If anything happens, Route makes it fast and easy to get a replacement or refund, without waiting on courier claims.
We highly recommend keeping Route Shipping Protection added to your order for stress-free delivery.
💸 Shipping Rates
- FREE Express Shipping for all DOLLEXA™ Members — just sign in at checkout.
- Guest Orders:
$4.50 – $14.90 (Free for orders over $50)
⏱️ Delivery Times
🧩 Custom Sex Dolls (Made-to-Order):
- Production + Shipping Total: 3-4 weeks
You’ll receive a tracking number as soon as your custom doll is ready. Some customized dolls might take longer to arrive, but we aim for you to get the doll in 3-4 weeks tops.
✅ Ready To Ship Sex Dolls:
Dolls stocked in EU or US storage but cannot be customized.
🎁 Toys & Adult Products:
- USA & Canada: 2–3 business days
- Rest of World: 5–14 business days
🌍 Worldwide Delivery
We proudly ship to:
- USA, Canada, UK, and EU countries
- Also available in Australia, New Zealand, Iceland, Norway, Switzerland, Monaco, South Africa, and Turkey
ℹ️ Additional Info
- Most orders ship the same or next business day
- Delivery estimates vary depending on location and product type
- For custom orders, we’ll keep you updated if production takes longer than expected